Privacy Policy
Welcome to Elzarp Limited. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website or purchase men's clothing and footwear from us. By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use our website.
1. Who We Are
This website is operated by Elzarp Limited, a company registered in Hong Kong under Business Registration No. 81247825, with its address at 77 Leighton Rd, Wan Chai, Hong Kong. Throughout this Privacy Policy, "we", "us", and "our" refer to Elzarp Limited, and "you" and "your" refer to any person using our website or purchasing from us. We are the data user responsible for your personal data under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong ("PDPO").2. Personal Data We Collect
Depending on how you use our website, we may collect the following types of personal data:- Identity and contact details: your name, email address, phone number, and billing and delivery addresses
- Account details: your login credentials and account preferences
- Order details: products purchased, sizes, order history, and returns or exchange requests
- Payment details: payment method information, which is processed by our third-party payment providers (we do not store your full card number)
- Communications: messages you send to us, including enquiries, feedback, and reviews or photos you submit
- Technical data: your IP address, browser type, device information, pages visited, and cookie data
- Marketing preferences: your choices about receiving promotional messages from us
3. How We Collect Your Data
We collect personal data when you:- Create an account or place an order on our website
- Contact us by email, phone, or through our website
- Subscribe to our newsletter or promotions
- Submit a review, comment, or other content
- Browse our website, through cookies and similar technologies
4. Why We Use Your Data
We use your personal data for the following purposes:- To process and deliver your orders, and to handle payments, returns, and refunds
- To create and manage your account
- To respond to your enquiries and provide customer support
- To send order confirmations, shipping updates, and service notices
- To send you marketing communications, where you have consented or where permitted by law
- To improve our website, products, and customer experience
- To detect, prevent, and investigate fraud, unauthorised transactions, and breaches of our Terms of Service
- To comply with legal and regulatory obligations
5. Direct Marketing
We will only use your personal data for direct marketing, such as emails or messages about new arrivals, offers, and promotions, if you have given us your consent. You can opt out at any time, free of charge, by clicking the "unsubscribe" link in any marketing email or by contacting us at contact@elzarp.com. We will stop using your data for direct marketing without delay once you opt out.6. Sharing Your Data
We do not sell your personal data. We may share it with the following parties where necessary:- Payment processors, to process your payments securely
- Shipping carriers and logistics partners, to deliver your orders
- Service providers, such as website hosting, email delivery, analytics, and customer support providers, who act on our behalf
- Professional advisers, such as lawyers, accountants, and auditors
- Authorities and regulators, where required by law, court order, or to protect our legal rights
- A successor business, if we are involved in a merger, acquisition, or sale of assets
7. Transfer of Data Outside Hong Kong
Because we ship products internationally and use third-party service providers, your personal data may be transferred to and stored in places outside Hong Kong. Where this happens, we take reasonable steps to ensure that your data is handled with a level of protection comparable to that required under the PDPO.8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to keep the website functioning, remember your cart and preferences, understand how visitors use the website, and measure the effectiveness of our marketing. You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website works, including your ability to place orders.9. Data Security
We take reasonable and appropriate steps to protect your personal data against unauthorised or accidental access, loss, misuse, or disclosure. These measures include secure connections (SSL/TLS) and restricted access to personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.10. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, and tax requirements, resolve disputes, and enforce our agreements. When your data is no longer needed, we will delete it or anonymise it.11. Your Rights
Under the PDPO, you have the right to:- Ask whether we hold personal data about you and request a copy of it (a data access request)
- Ask us to correct any personal data that is inaccurate
- Opt out of receiving direct marketing from us
- Withdraw your consent where we rely on it, and request that we delete your account
