Thank you for shopping with Elzarp Limited. This Shipping Policy explains how and when your order of men's clothing and footwear will be processed and delivered. By placing an order on our website, you agree to the terms set out below.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been successfully received and verified. You will receive an order confirmation email once your order has been placed. During peak periods, sales events, or holidays, processing times may be slightly longer. If there is a significant delay in shipping your order, we will contact you by email.

2. Shipping Time

Once your order has been dispatched, the estimated delivery time is 5–8 business days. Please note that delivery times are estimates and begin from the date of dispatch, not the date of purchase. Delivery may occasionally take longer due to factors outside our control, such as:

• Customs clearance procedures
• Weather conditions or natural events
• Public holidays
• High shipping volumes or carrier delays
• Incorrect or incomplete shipping addresses

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the items in your order. Any applicable shipping fees will be clearly displayed before you complete your purchase.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number (where available). Please allow up to 48 hours for tracking information to become active. If you have not received your tracking information within 5 business days of placing your order, please contact us at contact@elzarp.com.

5. Shipping Address and Order Details

Please make sure your shipping address is complete and correct at checkout, and that you have selected the correct size, colour, and style for each item. We are not responsible for orders delivered to an incorrect address provided by the customer. If you need to change your shipping address, size, or other order details, please contact us as soon as possible. We can only update an order before it has been dispatched.

6. International Orders, Customs, and Duties

Orders shipped outside Hong Kong may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order. If a package is refused because of unpaid duties or taxes, any return shipping costs may be deducted from your refund.

7. Lost, Delayed, or Undelivered Orders

If your order has not arrived within the estimated delivery time, please first check your tracking information and contact your local post office or courier. If you still cannot locate your package, contact us at contact@elzarp.com and we will help investigate with the carrier. If tracking shows your package as delivered but you have not received it, please check with neighbours and around your property, then contact us within 7 days of the delivery date.

8. Damaged or Incorrect Items

If your clothing or shoes arrive damaged, defective, or incorrect (for example, the wrong item, size, or colour), please contact us within 7 days of delivery with your order number and clear photos of the item, its tags, and the packaging. We will arrange a replacement or refund as appropriate.

9. Returns

We offer a 30-day return period from the date of delivery for clothing and shoes. To be eligible, items must be unworn, unwashed, and in their original condition and packaging, with all tags attached. Shoes must not show signs of wear and must be returned in their original box. For full details on eligibility, conditions, and how to start a return, please see our Refund Policy.

10. Contact Us

If you have any questions about shipping or your order, please contact us: Elzarp Limited Business Registration No.: 81247825 77 Leighton Rd, Wan Chai, Hong Kong Email: contact@elzarp.com Phone: +1 (724) 370-0643