At Elzarp Limited, we want you to be completely satisfied with your purchase. If you are not happy with your men's clothing or footwear, we are here to help. This Return and Refund Policy explains how returns, exchanges, and refunds work.

1. Return Period

You have 30 days from the date you receive your order to request a return. If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Clothing must be unworn, unwashed, and unaltered, with all tags still attached and free from perfume, smoke, pet hair, stains, or odours
• Shoes must be unworn and show no signs of wear, including marks on the soles. You may try shoes on indoors on a clean, soft surface only
• The item must be in its original packaging, with all tags, labels, and accessories included. Shoes must be returned in their original shoe box, and the shoe box should be placed inside a protective outer package. Please do not write or stick labels directly on the shoe box
• You must provide proof of purchase, such as your order number or receipt

Items returned that do not meet these conditions may be refused or may receive only a partial refund.

3. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Gift cards
• Sale or clearance items
• Personalised, altered, or custom-made items
• Underwear, socks, swimwear, and other hygiene-sensitive items once the hygiene seal or packaging has been opened or removed
• Items marked as "final sale" or "non-returnable" on the product page

4. How to Start a Return

To start a return, please follow these steps:

1. Email us at contact@elzarp.com with your order number and the reason for your return
2. Wait for our team to confirm your return and send you the return instructions and address
3. Pack the item securely in its original packaging
4. Ship the item back to us using a trackable shipping method

Please do not send items back without first contacting us. Returns sent without authorisation may not be accepted.

5. Return Shipping Costs

Customers are responsible for paying return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered (for example, the wrong item, size, or colour), please contact us within 7 days of delivery at contact@elzarp.com. Please include:

• Your order number
• A description of the problem
• Clear photos of the item, its tags, and its packaging

Once we review your request, we will offer a replacement or a full refund, including any shipping costs, at no extra charge to you.

7. Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund to your account.

Late or Missing Refunds

If you have not received your refund after the expected time, please:

• Check your bank account again
• Contact your credit card company or bank, as processing times can vary
• Contact us at contact@elzarp.com if you still have not received it

8. Exchanges

If you would like to exchange an item for a different size, colour, or style, please contact us at contact@elzarp.com. Exchanges are subject to stock availability. The fastest way to get the size or style you want is usually to return the original item for a refund and place a new order. Please check the size guide on the product page before ordering.

9. Order Cancellations

You may cancel your order free of charge before it has been dispatched. To cancel, please contact us as soon as possible at contact@elzarp.com. Once an order has been shipped, it cannot be cancelled and must be handled as a return under this policy.

10. Refused or Undeliverable Packages

If a package is refused, not collected, or returned to us because of an incorrect address or unpaid customs duties, we will issue a refund minus the original shipping costs and any return shipping fees charged by the carrier.

11. Contact Us

If you have any questions about returns or refunds, please contact us: Elzarp Limited Business Registration No.: 81247825 77 Leighton Rd, Wan Chai, Hong Kong Email: contact@elzarp.com Phone: +1 (724) 370-0643