Security Statement

At Elzarp Limited, the security of your personal and payment information is one of our top priorities. We use industry-standard technologies and practices to make sure your shopping experience for men's clothing and footwear on our website is safe and secure. This Security Statement explains the measures we take to protect you.

1. Secure Connection (SSL/HTTPS)

Our entire website is protected by an SSL (Secure Sockets Layer) certificate. This means all information exchanged between your browser and our website, including your personal details and login credentials, is encrypted and cannot be read by third parties. You can confirm that your connection is secure by checking for:
  • A padlock icon in your browser's address bar
  • A website address that begins with https://

2. Secure Payments

All payments on our website are processed through trusted, PCI-DSS compliant third-party payment providers. PCI-DSS (Payment Card Industry Data Security Standard) is the global security standard for handling card payments.
  • Your full card details are entered directly into the payment provider's secure system
  • We do not store your full credit or debit card number, expiry date, or security code (CVV) on our servers
  • Payment information is encrypted during transmission and processing
  • Many transactions are protected by additional verification such as 3D Secure, where supported by your bank

3. Secure Platform

Our store is built on WordPress and WooCommerce, one of the world's most widely used e-commerce platforms. To keep our website secure, we:
  • Regularly update our platform, theme, and plugins with the latest security patches
  • Use only reputable, trusted plugins and extensions
  • Use security monitoring and firewall protection to block suspicious activity
  • Perform regular malware scans
  • Keep regular backups of our website and data

4. Protection of Your Personal Data

We collect only the information needed to process your order and provide our services. Access to customer data is restricted to authorised personnel who need it to perform their duties, and all administrative accounts are protected with strong passwords and additional security measures. For full details on how we collect, use, and protect your personal information, please read our Privacy Policy.

5. Fraud Prevention

We monitor transactions to help detect and prevent fraudulent activity. Orders that appear suspicious may be reviewed, verified, or cancelled to protect both our customers and our business. If we need to verify an order, we will contact you using the details you provided.

6. Your Account Security

You also play an important role in keeping your information safe. We recommend that you:
  • Use a strong, unique password for your account and do not share it with anyone
  • Log out of your account after using a shared or public device
  • Keep your browser, operating system, and antivirus software up to date
  • Avoid making purchases over unsecured public Wi-Fi networks

7. Protect Yourself from Phishing

Elzarp Limited will never ask you to provide your password, full card number, or card security code by email, phone, or text message. If you receive a message claiming to be from us that asks for this information or looks suspicious, please do not click any links or reply. Instead, forward it to contact@elzarp.com so we can investigate.

8. Reporting a Security Concern

If you notice any suspicious activity on your account, believe your information may have been compromised, or discover a potential security issue on our website, please contact us immediately. We take all reports seriously and will investigate promptly.

9. Contact Us

If you have any questions about the security of our website, please contact us: Elzarp Limited Business Registration No.: 81247825 77 Leighton Rd, Wan Chai, Hong Kong Email: contact@elzarp.com Phone: +1 (724) 370-0643