FAQ
FREQUENTLY ASKED QUESTIONS
Will I receive the same product that I see in the picture?
Yes. We make every effort to display our products, including colours, images, and descriptions, as accurately as possible. Because every screen is different, minor variations in colour, fabric, or finish may occur. Please check the product description and size guide before ordering. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@elzarp.com and we will arrange a replacement or refund.
Where can I view my sales receipt?
After you place an order, we send an order confirmation email that serves as your receipt. If you created an account, you can also log in and open the Orders section of your account to view your order details. If you cannot find your receipt, email us at info@elzarp.com with your name and order number and we will resend it.
How can I return an item?
You have 30 days from the date of delivery to request a return. Items must be unworn, unwashed, and in their original condition and packaging with all tags attached. Shoes must show no signs of wear and be returned in their original box. To start a return:
1. Email info@elzarp.com with your order number and the reason for your return.
2. Wait for our team to confirm and send you the return instructions.
3. Pack the item securely and ship it back using a trackable method.
Customers pay return shipping unless the item arrived damaged, defective, or incorrect. For full details, please see our Return and Refund Policy.
Where can I ship my order?
We ship from Hong Kong to customers around the world. Shipping costs are calculated at checkout based on your location. Orders are processed within 1–3 business days, and delivery usually takes 5–8 business days after dispatch. Orders shipped outside Hong Kong may be subject to import duties, taxes, or customs fees charged by the destination country, which are the customer's responsibility. For more information, see our Shipping Policy.
